Privacy Policy

Last updated: 19 August 2026

1. Who we are

Liquid Gold Exchange (“LGX”, “we”, “us”) operates this public bullion information website. Privacy enquiries may be submitted through the secure enquiry form. The operating entity’s confirmed legal name, ABN and business address must be inserted before launch.

2. Scope

This policy applies to personal information we receive through this website, by email, and through direct dealings arising from a website enquiry. It does not yet describe a customer login portal, online transaction service or KYC document portal, because those services are not part of Phase 1.

3. Information we collect

If you email us, we may collect your name, email address, optional telephone number, client type, products and quantities of interest, preferred contact method, message, language and related correspondence. Our hosting and security providers may also process basic technical records such as IP address, browser type, requested pages, date and time, and security events.

4. Why we collect it

We use personal information to respond to enquiries, understand requested products, prepare or discuss an indicative quote, maintain business records, protect the website and comply with applicable laws. An enquiry does not create an account, order or transaction.

5. Email enquiries and sensitive information

The Phase 1 enquiry form sends the information you enter to LGX through Cloudflare and Resend. It does not create an account or store information in a customer portal. Do not submit identity documents, passwords, bank details, payment-card details or other sensitive KYC material. LGX will provide an approved secure process if such information is required later.

6. Disclosure and service providers

We may disclose information to personnel who need it to answer your enquiry and to providers supporting domain, hosting, security, email, professional advice and legal compliance. We may also disclose information where required or authorised by law. We do not sell personal information.

7. Overseas processing

Website and email providers may process or store technical and message data outside Australia. Before launch, LGX must document the actual providers, their processing locations and the safeguards applying to them.

8. Marketing

A product enquiry is not consent to unrelated marketing. Phase 1 does not enrol visitors in a marketing list. If marketing is introduced later, LGX will use a separate optional consent and provide an unsubscribe facility.

9. Retention and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Enquiry correspondence will be retained only for the period needed for the enquiry, business records and applicable legal obligations. The final retention schedule and staff-access rules must be approved before launch.

10. Access, correction and complaints

You may ask to access or correct personal information we hold about you, or make a privacy complaint, through the secure enquiry form. We may need to verify your identity before releasing information. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Cookies, links and changes

Phase 1 should not use advertising cookies or behavioural profiling. Basic security and hosting technology may be necessary to deliver the site. External websites have their own privacy practices. We may update this policy and will publish the revised date on this page.